Refund policy

Big Shop 24/7, we strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a straightforward return process.

Return Window & Eligibility
- Return Period: You have 14 days from the date of delivery to request a return.
- Condition: Items must be unused, in the original condition received, and in its original packaging with all included accessories and tags.
- Proof of Purchase: A valid order number or receipt is required for all returns.

How to Initiate a Return
To start a return, please contact our support team at info@bigshop247.com with your order number and reason for return. Once approved, we will provide you with the return address and instructions.

Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within 5–7 business days. Please note that return shipping costs are the customer's responsibility unless the item arrived defective or damaged.